Best Practice Pillars

Patient Access Management
Appointment Scheduling
Referrals
Appointment Confirmations
Template Management
Communication
Access Center
Nurse Triage

Clinical Evidence Library

References: Access Management
References: Scheduling
References: Referrals
References: Confirmations
References: Templates
References: Communication
References: Access Center
References: Nurse Triage

Contributors

Establishing the Standard of Access

© 2026 Patient Access Collaborative

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Contributors

Best Practices in Patient Access Management, Edition 3, May 2026

Advisory Panel

Holly Koehler

VP, Patient Access Services

Northwell Health
Patrick Kokoruda

Vice President, Access Transformation

Cleveland Clinic
Kevin J. Pawl, MS, FACMPE

Executive Director of Patient Access

Boston Children's Hospital
Keri Semrau, RN

Director, Integrated Call Center and UI Patient Access Center

University of Iowa Health Care
Michelle Winfield-Hanrahan, RN, BSN, MHA, MSN

Chief Clinical Access Officer and Assistant Vice Chancellor for Access

University of Arkansas for Medical Sciences

Special Thanks

Tina Tolomeo, DNP, MBA, APRN, FNP-BC, AE-C
Senior Director, Patient Access, Yale Medicine
Advisor, retired 2026

Author

Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC

Executive Director, Patient Access Collaborative

Best Practices in Patient Access Management © 2026 Patient Access Collaborative

Clinical Bibliography

Verified Scholarly Sources - PAC Best Practices